Trouble logging in?
Most sign-in problems take under a minute to fix. Find your issue below before reaching out — you probably won't need to.
I forgot my password
Use the reset your password page. Enter your email and we'll send a 6-digit code. Enter the code and choose a new password. Codes expire after about an hour — if yours has expired, just request a new one.
I didn't get the email
Reset codes and confirmation emails arrive within a couple of minutes. If yours hasn't:
- Check your spam / junk folder and any “Promotions” tab.
- Confirm you typed the same email you signed up with — no typos.
- Wait 2–3 minutes, then request the code again from the reset or sign-up screen.
- If your workplace filters email, ask IT to allow messages from builditproof.com.
My account isn't confirmed yet
New accounts need email confirmation. If login says your account isn't confirmed, go back to the sign-up screen, enter your email, and use Resend to get a fresh 6-digit code. Enter it to finish setting up your account.
It says “Incorrect email or password”
- Check Caps Lock — passwords are case-sensitive.
- Make sure you're using the email address you registered with.
- If your browser autofilled an old password, clear the field and type it manually.
- Still stuck? Reset your password — that rules it out for good.
I've been locked out / “too many attempts”
To protect your account from guessing, we pause login after 3 failed attempts. The first pause is 2 minutes. If it keeps happening the same day, the wait gets longer — 10 minutes, then 30 minutes, then 1 hour. The simplest fix is to wait for the timer, or just reset your password so you're certain it's right.
What are the password requirements?
Your password must include:
- At least 12 characters
- One uppercase letter (A–Z)
- One lowercase letter (a–z)
- One number (0–9)
- One symbol (e.g. ! @ # $ %)
The page won't load or keeps logging me out
- Make sure cookies are enabled — we use a secure session cookie to keep you signed in.
- Try a normal (non-private) browser window; private windows sometimes block session cookies.
- Update your browser, or try a different one (Chrome, Safari, Edge, Firefox).
- On a work network, a VPN or content filter can interfere — try again off it if you can.
Still stuck? Email us at support@builditproof.com with the email address on your account and a short description of what happens when you try to log in. We'll sort it out.